Product Enterprise Mobile Solutions
ICIEventIQ: A Corporate Event Platform Tailored to Your Organisation, Powered by AI
icitech builds ICIEventIQ for organisations that need to manage congresses, conferences, product launches, and large-scale corporate events in a single platform — from initial planning through to post-event analytics. Registration workflows, an LLM-based event assistant, QR check-in, and an organisational dashboard all operate in direct integration with your existing CRM, ERP, and BI estate.
02 The problem
A Platform Configured to Your Organisation, Not an Off-the-Shelf Event Application
ICIEventIQ is not a packaged product built around fixed modules. Registration workflows, invitation models, attendee segments, programme structures, transfer and accommodation processes, check-in methods, content experiences, and contact centre scenarios are all designed around how your organisation actually runs its events. The platform can be configured to manage a single flagship event or positioned as a central structure that handles a full calendar of events across the year. It serves event agencies, pharmaceutical and healthcare companies, holding groups, technology firms, professional associations, and educational institutions. The solution adapts to your organisation's processes; your processes are not constrained by licence boundaries.
03 The problem
Works Within Your Existing Enterprise Estate
ICIEventIQ does not create a separate data island for events. It works alongside your existing customer and analytics infrastructure. Guest and customer data can be drawn from your CRM; budget or procurement data from your ERP; campaign consent from your marketing automation system; and event KPIs from your BI environment. Integration with ERP, CRM, BI, data warehouses, and HR systems is scoped to the modules, business rules, screens, and reports your organisation actually requires — nothing more, nothing less.
04 Capabilities
LLM-Based Event Assistant and AI Contact Centre
The platform's AI layer operates across two distinct communication channels.
The LLM-based event assistant answers attendee questions about the programme, speakers, travel, and logistics in natural language. The assistant can be configured using a RAG architecture so that it draws exclusively from approved event data; when programme or logistics information is updated, the assistant reads from the same source automatically. The AI communication layer operates as a voice or text-based virtual assistant that reduces contact centre load. Complex queries are escalated to a live support agent when necessary, with a full conversation summary passed to the agent's screen so the attendee does not need to repeat themselves.
05 Capabilities
End-to-End Mobile Experience for Attendees
Attendees access registration, the programme, speaker information, venue details, travel arrangements, accommodation, documents, and announcements through a single application. Each user's personalised home screen shows their own programme and targeted announcements; push notifications are sent immediately when programme changes occur. The AI recommendation engine suggests relevant sessions or networking opportunities based on each user's stated interests and the sessions they have already selected.
Intelligent Registration, Invitation Management, and QR Check-In
Guest lists are managed from a central dashboard; attendees complete registration forms via mobile or web and receive a QR-coded digital attendance confirmation. Registration fields — accommodation requirements, transfer preferences, dietary needs, or accompanying guest details — are configurable to the event type. The AI identifies incomplete registrations and dispatches automated reminders. At venue entry and session transitions, QR check-in pushes attendance data to the management dashboard in real time, making the information available for session occupancy monitoring and operational planning.
Surveys, Q&A, and Content Hub
Live polls, session evaluations, Q&A modules, and quizzes can be run during the event. The LLM clusters similar questions and surfaces the most frequently recurring themes; at the end of the event, all feedback is consolidated into a summary presented to the organising team. Presentations, speaker biographies, brochures, videos, and event documents are published within the mobile application; AI-powered semantic search allows attendees to find content by meaning rather than by exact keyword.
06 The problem
Organiser Dashboard and CRM Integration
The management dashboard provides live visibility of registration numbers, check-in rates, session attendance, support requests, survey results, and notification performance. The AI compiles operational developments throughout the day into a concise coordination summary; low-attendance sessions or recurring transfer-related queries are flagged to management automatically. Attendee data integrates with your organisation's CRM system, making it available for post-event consented communications, audience segmentation, and follow-up campaigns. Within their permitted scope, your sales teams can see which customers attended which sessions or engaged with which content, so the event experience becomes a meaningful step in the customer journey rather than an isolated occurrence.
07 The problem
Security and Data Privacy
Attendee data is managed through role-based access controls, secure authentication, and defined data-retention policies. The information sources accessible to the AI assistant are explicitly bounded; private attendee information is used only in authorised scenarios. Personal data processing is configured in accordance with applicable legislation and explicit consent requirements. Organisations operating under UK GDPR will recognise the framework within which ICIEventIQ's data handling is structured, though specific compliance determinations for your environment remain the responsibility of your own data and legal teams. Where the source system operates under KVKK, those obligations remain in scope as stated.
08 Capabilities
Designed for Your Organisation by icitech
ICIEventIQ is a digital product designed specifically for each client organisation by icitech's analysis, UX/UI, software engineering, integration, data, and AI teams. The engagement begins with discovery and process analysis: your current technology architecture and data sources are reviewed, and the required mobile experience and integration architecture are designed from that baseline. The project then moves through proof of concept, pilot, enterprise rollout, and continuous development. At no stage does your organisation need to reshape its processes to fit licence constraints.
09 Same group
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10 FAQ
Frequently Asked Questions
01How does ICIEventIQ differ from a standard event management platform?
ICIEventIQ is configured from the ground up around your organisation's existing processes and brand identity, not around a fixed template. Custom workflows and integrations take priority over out-of-the-box settings.
02Which enterprise systems can ICIEventIQ integrate with?
The platform can connect with widely used CRM and ERP systems including Salesforce, SAP, and Microsoft Dynamics 365. Data flows to BI tools such as Power BI and Tableau are also supported.
03What does the LLM-based event assistant offer attendees?
The assistant provides personalised responses including session recommendations and programme information, answering frequently asked questions immediately. This reduces the volume of queries reaching your organising team.
04How does QR check-in perform at large-scale events?
Each attendee's unique QR code is validated at entry points within seconds. Real-time attendance data flows automatically to the organiser dashboard.
05What can attendees do through the mobile application?
Attendees can build a personal programme, access speaker profiles, and receive instant push notifications — all from a single screen. In-event networking features allow attendees to connect with one another directly.
06How are invitations and registrations managed?
Invitation dispatch with approval workflows, capacity controls, and payment integration are all monitored from a central dashboard. Separate registration forms can be configured for different attendee segments.
07How are post-event analytics reports produced?
Session attendance rates, survey results, and engagement metrics are compiled automatically. Reports can be pushed to your organisation's BI environment for analysis alongside other business data.
08How do the survey and Q&A modules work during a session?
Attendees submit live poll responses and questions through the mobile application during sessions. Moderators can prioritise and manage incoming questions while results are visualised in real time.
09How is data privacy handled, and what is the approach to UK GDPR?
The platform is built with a role-based access model and data-handling configuration that aligns with applicable privacy legislation including KVKK; organisations subject to UK GDPR should review the data architecture during the discovery phase with their own legal and data teams.
10How does the engagement start, and what should we expect on timescales?
icitech begins with a requirements and discovery workshop, then produces a project plan scaled to the event's scope and integration complexity. Phased delivery is available, and timescales vary according to the agreed scope.
11 Contact