--- title: "ICI Digital Therapeutics & Wellness Program Manager" description: "A configurable digital health and wellness programme management platform for healthcare organisations, insurers, and corporate wellbeing teams. Programme" lastModified: "2026-10-12T13:40:41Z" --- - [Home](../../../../en/) - [Products and Solutions](../../../../en/urunler/) - [Digital Health Solutions](../../../../en/urunler/saglik/) - ICI Digital Therapeutics & Wellness Program ManagerProduct Digital Health Solutions # ICI Digital Therapeutics & Wellness Program Manager icitech supports healthcare organisations, wellness providers, insurers, and enterprises managing corporate health programmes with a platform tailored to the organisation's own model, user base, and existing digital estate: ICI Digital Therapeutics & Wellness Program Manager. This is not a pre-packaged content bundle. It is a bespoke software platform scoped to the organisation's programme structure, governance requirements, and integration landscape. [Arrange a scoping discussion](../../../../en/iletisim/) Görsel: ICI Digital Therapeutics & Wellness Program Manager 02 The problem ## A platform the organisation uses to design its own programmes Smoking cessation, sleep improvement, stress management, lifestyle change, and corporate wellbeing journeys can all be built and managed from a single central platform. Each programme's duration, phases, content, tasks, check-in questions, and reminders are configured by authorised teams. Conditional flows mean that what a user sees next is driven by their responses, progress, or segment data — no two users need to follow an identical path. Görsel: A platform the organisation uses to design its own programmes A platform the organisation uses to design its own programmes 03 Capabilities ## Content governance and wellness oversight Programme content can move through draft, review, approval, and publication stages. Content ownership, version history, publication date, and validity period are all recorded. Where programmes are used in a clinical context, the platform can require that clinical content is approved by authorised healthcare professionals; the governance model for wellness content and content carrying clinical claims is kept separate. The platform does not automatically confer digital therapeutic or medical device status. Where a programme is intended to be positioned as a regulated digital therapeutic, the applicable clinical evidence, quality management, and regulatory requirements are addressed separately as part of that scoping. Task tracking, adherence, and notification management - 01 ### User segmentation and access management Programmes can be assigned to different user groups defined by age band, membership type, employer, location, risk class, or any other criterion the organisation specifies. Segment data can be sourced from a CRM, patient management system, HR system, or a bespoke data platform. The model ensures each user can only access the programmes that are appropriate and authorised for them. - 02 ### Task tracking, adherence, and notification management A user's progress through a programme is tracked via task completion, content views, and check-in behaviour. Subject to the authorisation model, a healthcare professional or programme manager can see an individual user's adherence status. Adherence and engagement indicators show at which programme stage drop-off occurs, giving the information needed for continuous programme improvement. Push notifications, email, or any communication channel the organisation already operates can be connected to the programme flow. AI can be used to recommend the most appropriate reminder timing based on user behaviour, or to generate re-engagement scenarios for users whose participation has declined. - 03 ### AI and LLM-assisted programme experience An organisation-specific LLM layer can be configured as a controlled digital assistant that helps users understand programme content. Users can ask questions and the assistant responds only from the organisation's approved knowledge base and content. On the administration side, the LLM can summarise anonymised, aggregate programme data to answer operational questions quickly — such as which week sees the highest drop-off rate or which content pieces generate stronger engagement. AI is not positioned to make clinical decisions or initiate automatic changes to a treatment plan. - 04 ### Performance analytics and data management In corporate wellbeing scenarios, management reporting can be based on anonymised, aggregate performance indicators rather than individual health data. Programme participation, completion rates, engagement, check-in frequency, and period-on-period changes are all visible through a dashboard. In clinical scenarios, a healthcare professional's access to individual user data is governed by a separate authorisation model based on role and treatment relationship. Organisations operating under UK GDPR should address data classification, retention, and access controls as part of the scoping and design phase. 04 How it works ## Integration with EHR, CRM, HR, and BI systems The platform can be integrated with EHR/EMR, HIS, CRM, telehealth, HR, corporate identity, data warehouse, and BI systems. Where technical compatibility allows, HL7/FHIR or existing API services can be used. Programme enrolment records, user segments, and reporting data operate alongside the organisation's existing digital estate. Görsel: Task tracking, adherence, and notification management Integration with EHR, CRM, HR, and BI systems - 01 ### Reusable programme templates and multi-organisation support The platform can be developed to allow the organisation to build reusable programme templates. A stress, sleep, or behaviour-change programme designed once can be adapted at content and notification level for different countries, brands, or user groups without requiring full technical redevelopment each time. In multi-organisation or multi-provider structures, tenant, brand, and role-based separation is applied. Each organisation manages its own users, programmes, and reports while the central team maintains the shared platform and security standards. - 02 ### Programme architecture that works alongside human experts ICI Digital Therapeutics & Wellness Program Manager does not have to deliver an entirely automated, unmediated health experience. Where the scenario requires it, a coach, psychologist, clinician, or programme specialist can review specific check-ins, send messages, or refer a user to a live consultation. The AI layer is positioned to summarise high volumes of data, surface relevant programme content, and reduce operational overhead — not to replace the specialist. Digital automation and professional human support sit together in a balanced architecture within the same programme. 05 Same group ## Other products - [Digital Health SolutionsA Pre-Consultation Portal That Brings Structured Patient Data to Every Clinical Consultation](../../../../en/urunler/saglik/ici-precare/) - [Digital Health SolutionsICI Wellness360: A Tailored Employee Wellbeing Ecosystem for Your Organisation](../../../../en/urunler/saglik/ici-wellness360/) 06 FAQ ## Frequently Asked Questions 01Which types of organisation is this platform designed for?It is suited to healthcare organisations, insurers, corporate wellbeing teams, and wellness providers. The architecture is configured to fit different organisational structures and programme models. 02Does adding or editing programme content require a technical team?The content management interface is designed so that programme owners can work within it without needing developer involvement. The appropriate governance structure for the organisation's workflows is defined at the outset of the project. 03Can different user groups be assigned different programmes?The segmentation module allows separate programme paths and access rules to be defined for each user group. A single platform instance can therefore serve multiple distinct audiences. 04How is user engagement and adherence monitored?Task completion, re-engagement, and adherence data can be viewed in real time. Notification mechanisms can be configured to trigger automatically based on that data. 05How do the AI-assisted features interact with programme content?LLM-based components contribute to a more personalised experience by responding to user behaviour within the programme. They operate within the programme framework the organisation has defined and do not act autonomously outside it. 06Can the platform be integrated with our existing systems — EHR, CRM, or HR?Integration scope covering EHR, CRM, HR systems, and business intelligence tools is determined during the scoping phase. Standard API infrastructure and bespoke integration scenarios are both supported. 07Is it possible to manage more than one organisation from a single platform?Multi-organisation support is treated as an architectural requirement from the start of the project. Each organisation operates with its own data isolation and administration panel. 08How flexible are the programme templates?Templates provide a configurable foundation that can be adjusted by programme type, duration, and intended outcomes. New templates can be added to the system as the organisation's needs develop. 09Can clinicians or coaches participate actively in a programme?The system supports task assignment and communication flows that allow human experts to be involved at defined points in the programme. Fully automated and hybrid programme models can both be run on the same platform. 10What does the onboarding process look like?The solution is scoped and configured from the discovery phase based on an analysis of the organisation's current estate and requirements. This is a tailored configuration engagement, not an off-the-shelf deployment. 07 Contact ## Let's talk about Digital Health Solutions [Arrange a scoping discussion](../../../../en/iletisim/) - [+90 212 366 57 26](tel:+902123665726) - [app@icitech.com.tr](mailto:app@icitech.com.tr)