--- title: "Supplier Relationship Management (SRM) | icitech" description: "Manage supplier onboarding, performance scoring, risk classification, audit, contract tracking, and CAPA in one modular SRM platform from icitech." lastModified: "2026-10-12T13:40:41Z" --- - [Home](../../../../en/) - [Products and Solutions](../../../../en/urunler/) - [Tailored Solutions](../../../../en/urunler/kuruma-ozel/) - Manage the Full Supplier Lifecycle on a Single PlatformProduct Tailored Solutions # Manage the Full Supplier Lifecycle on a Single Platform icitech supports enterprise organisations where supplier numbers and operational complexity are stretching the limits of what can be managed manually — helping them oversee the complete supplier lifecycle, from onboarding and qualification through to contract tracking, risk classification, and CAPA, within a single digital platform. [Discuss the solution with our team](../../../../en/iletisim/) Görsel: Manage the Full Supplier Lifecycle on a Single Platform 02 The problem ## Fragmented Data, Hidden Risk In enterprise organisations, supplier management extends well beyond price negotiation and order tracking. A supplier's competence, financial and operational risk, certificate validity, contractual obligations, quality performance, audit outcomes, and corrective actions all need to be assessed together. Where that information is scattered across email threads, spreadsheets, ERP systems, and departmental tools, building a complete picture of supplier performance becomes difficult: a critical certificate can expire unnoticed, and non-conformance records may never reach the people making sourcing decisions. For airlines, catering businesses, food manufacturers, and retailers working with large numbers of local and international suppliers, that fragmentation creates tangible quality and compliance risk. Görsel: Fragmented Data, Hidden Risk Fragmented Data, Hidden Risk 03 Capabilities ## icitech SRM: One Profile, Full Visibility icitech SRM is a modular Supplier Relationship Management platform designed to manage the supplier lifecycle end to end. Supplier onboarding, qualification, contract and document management, performance scoring, risk classification, audit, CAPA, and action tracking are all held within a single profile for each supplier. Procurement, quality, finance, operations, and compliance teams work from the same record without switching between systems. Suppliers interact through a controlled self-service portal, uploading their company information, certificates, and requested documentation directly into the platform. How It Works in Practice - 01 ### Platform Scope icitech SRM brings together the capabilities an organisation needs for supplier management in a modular structure. Supplier Onboarding structures new supplier application and approval workflows. Qualification Management defines eligibility criteria by category and service type. Contract & SLA Tracking monitors agreements, SLA terms, and expiry dates. Document Management holds certificates, licences, and insurance documents in a central repository. The Supplier Scorecard module calculates dynamic scores based on weighted criteria. The Risk Management module classifies operational, commercial, quality, and compliance risk. Audit & Assessment supports both remote evaluations and on-site inspections. CAPA & Action Tracking links non-conformances to time-bound action plans. Alerts & Expiry Management generates advance notifications for documents and contracts approaching expiry.How It Works in PracticeBefore an airline begins working with a new catering supplier, the onboarding process is initiated through icitech SRM. The supplier uploads quality certificates, facility details, food safety documentation, and commercial records via the portal. Procurement, quality, and operations teams each carry out their own assessment against their respective criteria and progress the approval through a shared view. Once the supplier is active, KPIs such as on-time delivery, catering quality, invoice variance, audit score, and incident rate can be fed automatically into the scorecard. When performance falls below a defined threshold, the platform triggers an improvement plan or CAPA process. - 02 ### Integration with Your Existing Estate icitech SRM is designed to work alongside ERP, procurement, contract management, QMS, audit, invoicing, purchasing, finance, and BI systems. Its API-based architecture means it can be positioned as a relationship and performance management layer on top of your existing procurement infrastructure, without requiring you to replace it. Supplier master data is managed centrally while performance data is collected automatically from the operational systems already in place. 04 How it works ## Make Supplier Management a Strategic Capability icitech SRM moves supplier management beyond price-focused procurement by establishing a model grounded in total performance and risk visibility. Suppliers presenting quality, delivery, or compliance risk become visible earlier; supplier review decisions and contract renewal assessments rest on more reliable data. icitech's capabilities in mobile and web application development, workflow automation, data integration, and enterprise software architecture mean the platform can be tailored to the organisation's existing procurement and operational structure. Görsel: How It Works in Practice Make Supplier Management a Strategic Capability 05 Same group ## Other products - [Tailored SolutionsTailored Mobile Payment, Collections, and POS Solutions](../../../../en/urunler/kuruma-ozel/mobil-odeme-tahsilat-pos/) - [Tailored SolutionsTailored Mobile Field Team Management Solutions](../../../../en/urunler/kuruma-ozel/mobil-saha-ekipleri-yonetimi/) - [Tailored SolutionsA Mobile Order and Dealer Management Platform Built Around Your Distribution Network](../../../../en/urunler/kuruma-ozel/bayi-mobil-siparis-yonetimi/) - [Tailored SolutionsTailored Mobile Field Sales and Order Management for Your Sales Organisation](../../../../en/urunler/kuruma-ozel/mobil-saha-satis-siparis-toplama/) - [Tailored SolutionsAI-Powered Mobile Loyalty Programmes Tailored to Your Organisation](../../../../en/urunler/kuruma-ozel/yapay-zeka-destekli-mobil-sadakat/) - [Tailored SolutionsTailored Supplier Communication Portal](../../../../en/urunler/kuruma-ozel/tedarikci-iletisim-portali/) 06 FAQ ## Frequently Asked Questions 01What size of organisation is icitech SRM suited to?The platform is designed for mid-sized and large enterprise organisations where a growing supplier portfolio is making consistent oversight difficult. The more relevant factor is the level of operational complexity rather than a specific supplier headcount. 02How long does the supplier onboarding process typically take?Duration depends on the complexity of the supplier profile and the onboarding steps your organisation defines. Automated workflows reduce the time considerably compared with manual processes. 03What types of non-conformance does the CAPA module cover?Corrective and preventive actions arising from supplier-related quality deviations, delivery failures, and audit findings can all be managed through the module. Each CAPA record is linked to the relevant supplier profile to maintain a clear audit trail. 04On what basis is supplier risk classified?Risk scoring draws on multiple dimensions including financial stability, geographic exposure, compliance status, and historical performance data. The criteria can be tailored to reflect your organisation's specific risk framework. 05Can we receive alerts before a contract or certificate expires?The platform sends automatic notifications ahead of contract end dates and renewal windows. Lead times and recipient lists are configured by your administrator. 06Does icitech SRM integrate with our existing ERP?icitech SRM supports API-based integration with widely used ERP and supply chain platforms. Integration scope and technical requirements are agreed with your team during the discovery phase. 07Can suppliers access the platform directly?Suppliers can be granted access to a dedicated portal where they see only information relevant to their own account. This keeps data sharing controlled while reducing the administrative overhead of document collection. 08What IT infrastructure is needed to get started?icitech SRM is delivered as a cloud-based solution, so significant on-premise infrastructure investment is not required. An implementation plan tailored to your existing systems is prepared as part of the engagement. 09Which metrics can we use to monitor supplier performance?Delivery performance, quality compliance, invoice accuracy, and audit results can be tracked in real time through configurable dashboards. Reports can be generated and distributed automatically at defined intervals. 10How is data privacy and access control managed?Role-based access controls ensure each user can only view the data they are authorised to see. Organisations operating under UK GDPR or equivalent regimes should confirm specific data handling requirements during the discovery phase; icitech has not published a formal certification against any particular standard. 07 Contact ## Let's talk about Tailored Solutions [Discuss the solution with our team](../../../../en/iletisim/) - [+90 212 366 57 26](tel:+902123665726) - [app@icitech.com.tr](mailto:app@icitech.com.tr)